Refund

About cancellation

＜if an order exceeding the specified quantity is confirmed＞
There is a specified quantity that can be purchased by one family, and under no circumstances will we be able to accept excess orders. note that. In addition, if you place an excess order, the excess order will be canceled based on our standards. Please note that if you transfer the amount for an excess order, we will refund the amount after deducting the processing fee.
Please note that even if the above cases or examples do not apply, Medicom Toy may refuse the order at its discretion. Thank you for your understanding and understanding.

Regarding the order cancellation deadline

＜for limited quantity sales items＞
As a general rule, we cannot accept cancellations.

＜for made-to-order products＞
We will accept orders up to 5 days (including Saturdays, Sundays, and holidays) from the order deadline.
If you wish to cancel your order,mct.tokyo@medicomtoy.co.jpPlease contact us by email. We will process the cancellation on our side.

We cannot accept any cancellations after the above deadline.
In the case of made-to-order products, we will tally up your order after the order deadline and begin production of the product. Thank you for your understanding.

Regarding partial refunds for products that cannot be shipped to countries

Regarding overseas shipping of products, there are some products that cannot be shipped to some countries/regions due to sales license issues.
Therefore, if you have ordered one of these items, we apologize for the inconvenience, but we will cancel only the item in question, adjust the shipping charge to the correct amount, and confirm your payment.
Please note that the payment amount may vary depending on the exchange rate.
Thank you for your understanding and understanding.

Handling of points when refunding/cancelling

In the unlikely event that a cancellation or return occurs (including due to our circumstances), points will be handled strictly as follows.

[If purchased using points]
As a general rule, the points used will be refunded as points. We do not provide cash refunds.

[If points have been awarded (or are scheduled to be awarded) due to the order]
If you cancel a product, the points awarded for that order will be revoked (invalidated).
In the unlikely event that a cancellation occurs after points have been awarded, and the customer's point balance is insufficient because the points have already been used for another purchase, etc., the amount equivalent to the missing points (1 point = 1 yen) will be deducted from the refund amount and the amount will be refunded.