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MEDICOM TOY OFFICIAL STORE(メディコム・トイ公式オンラインストア)
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Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason, effective from the contract conclusion or receipt of goods.

Please note the followings:
・Return shipping costs, packaging costs, and any other costs related to the return associated with the withdrawal shall be borne by the customer.
・After we receive and inspect the returned product, we will refund the price of the applicable product received by our store, as well as the initial shipping fee.
・For orders shipped to EU Member States, customs duties, import VAT, customs clearance fees, disbursement fees, and any other charges incurred upon import shall be borne by the customer. If these charges have been paid directly to FedEx, they are not refundable by our store. Please contact FedEx directly regarding refund eligibility and procedures.
・If wear, washing, stains, noticeable scents, damage, or other signs of use are confirmed, we may deduct an appropriate amount from the refund based on the condition of the product.
・Withdrawal may not be accepted for made-to-order products, products that are unsuitable for return due to hygiene reasons, or any other products excluded from the right of withdrawal under EU laws and regulations.
・The provisions set forth in the above shall prevail with respect to the exercise of the right of withdrawal for orders shipped to EU Member States

Withdrawal form

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