Currently, due to the concentration of access due to site renewal, there may be a problem with receiving the authentication email when logging in or registering the authentication code on the login screen. If an error (invalid code, etc.) is displayed even after entering the authentication code, please check the following points.

1. Please make sure you have entered the latest verification code
If you request a verification code multiple times (by repeatedly hitting the resend button), only the code in the last email received will be valid. All codes issued before then will be invalidated.

*If you have received multiple emails, please check the email with the latest time.
*Please do not make consecutive requests; please stop the operation and wait a few minutes for the latest email to arrive.

2. Try "copying and pasting" the verification code.
To ensure that you enter the correct verification code, try copying and pasting it instead of manually typing it in.

3. Please try reloading the error page after entering the authentication code.

4. Close the login screen and try again from the beginning
If you leave the screen for entering the authentication code open for a long time or reopen it in another tab, the connection may be disconnected and the screen may be rejected even if you enter the correct code. Please close the browser tab and try again from the login page.

5. Please delete your browser's cache and cookies.

[Contact us if the problem is not resolved]
If the problem persists even after trying the above, please contact us at the email address below, including the type of "device" and "browser" you are using.

Contact email address: info@store.medicomtoy.co.jp